I am shocked - my advice is if you can afford to pay extra money, look for the same range of goods you want on another, more professional website (even Amazon!). Victorian Plumbing | Award-winning online bathroom retailer. Beyond shocking, To find more information about reviews and trust on Sitejabber.com please visit. Im about to buy a bathroom suite from them, I went to my local bathroom stores and victorian plumbing is a lot cheaper and the products I've found are very nice. You can buy entire collections, or browse and buy different components by mixing and matching. sent e-mail saying "request has been solved". I did a live chat and was 37 in the queue. GB. The furniture itself is good quality (when not damaged) and an excellent price (hence the 1 star) but we have been trying to follow up on getting replacements for the damaged furniture for over a week now, and it is just impossible. If you require any further assistance please contact us [email protected] V.P sent confused e-mailed , saying "problem sorted out". They clearly have no idea of their stock levels. 100K likes. AVOID. I do not trust that paying for a return then receiving the right item would happen again. Returned a shower as not suitable and got an email back showing me tiny tiny scratches saying the item was damaged and I couldn't have a refund! this is very poor customer service- why has no one been in touch to advise me of the delay? Victorian Plumbing the UK's largest bathroom retailer with over 160 stores nationwide. I did, no response. If there is anything further outstanding please do not hesitate to let me know. Why not stick a pin in us, we don't mind! Quality is so poor. I decided to email them to find out why, assuming I would get a response promptly. I had made an order of over £700 plus, delivered with no delivery costs as over a certain amount. I have checked our system and can see that you were contacted by email yesterday at 5:30pm - could you please check your email for details regarding your cancellation and refund. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. sent drawings of opening dissimilar to original photo/drawing. 60% off + 20% off* ends in. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Victorian plumbing are the worste company i have ever delt with i have been waiting 20 days my house can not be moved into as they still have the toilets, the advert says 2-10 days in stock, you can only contact them if you are trade anyone else has to e mail and they do not respond, every other bathroom company has all in stock and delivery within four days, from the reviews the products are not good as … Just shocking. VictorianPlumbing.co.uk also ranks 101st among Bathroom sites. i'm fuming, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Do you agree with Victorian Plumbing’s star rating? I have tried to chase up my order but it's impossible to speak to someone. We provide complete solutions, ranging from shower heads and arms to shower sets Get your dream bathroom shower with free standard delivery on orders over £499 at Victorian Plumbing. How would you rate VictorianPlumbing.co.uk? I had to implore them- explaining for family reasons we needed to be out of London ASAP. The best thing to do is check on the item's product page on our website and choosing the day specific delivery option for more details. You can't (of course) contact them by phone and they don't answer messaged queries. Can't contact them. Victorian Plumbing, Gain trust and grow your business with customer reviews. This prompted me to look at them beyond Trust Pilot. 12/12 Live chat with V.P re pick up. It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. Shocking customer service! We ordered a toilet almost a month ago; the cistern arrived broken. They categorically refused. Victorian Plumbing, Formby, Liverpool. There are currently 3 customer review posted about Victorian Plumbing. Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. Never again will I buy products from this company. Victorian Plumbing is a major online bathroom retailer based in Merseyside, UK. AVOID AT ALL COSTS. Com. Arrived late , and was damaged , no reply to my emails about the issue, Ordered on line two days later it was with us really impressed and a life saver, I bought a new sink and pedestal for my bathroom ,I un packed them after having the exsiting one taken out , only to find the pedestal was cracked and fell apart I ended up buying one from wicks ,Very disappointed to say the least, The online chat was very polite and investigated what I was looking for unfortunately it didn't fit my toilet that I enquired about but it didn't go to waste and used it on another one. It's taken 7 weeks and lots of chasing for them to tell me I've cleaned them incorrectly when they've not asked me how I clean them. It arrived without this. Joke! I spent £650 with this company and they even charged me postage to return the unwanted shower back to me! Raise a dispute with your card company or PayPal if they are no longer offering the resolution. Help services. 00d 00h 00m 00s Trade account Design and Installation Browse our products Search for products, brands and inspiration. Shower cubicle does not fit the shower tray. Don’t forget to check out the Victorian Plumbing reviews on the website to gain a greater understanding of what makes this bathroom brand the best. Visit this website www.victorianplumbi ng.co.uk. They deny any responsibility whatsoever and their customer service department is a joke. Bath tap absolutely fine but the finish on the sink tap is peeling. A total nightmare to deal with, I have cancer (4th time) and needed an upstairs toilet as the chemo makes me very ill, I ordered 5 weeks ago, and was informed order was in stock, now still waiting, I have tried many times to get an answer from VP, but nothing ever seems to happen apart from robot replies. 23/12 V.P. You can't call them, can't email them and their automated processes for reporting damage and arranging returns is unacceptably lengthy. Customer services did not return promised return call to pick up item. Just like that: took £500 and got away with it. Show me directions to Victorian Plumbing . Items will be checked and a refund processed in 7-10 working days. In March 2020 I purchased a cloakroom suite. You can choose from elegant Victorian faucets for the kitchen or bathroom, or add a splash of functional charm with Victorian bathroom and kitchen accessories. They are not taking phone calls & are not answering emails. Kind regards 2 weeks later, no response so I contacted them and they said there was 1 in stock. Had chance to have the work done i had a stroke products, brands and inspiration it took several for. By customers are generally dissatisfied with their purchases way as this my job would be gone company or if. * ends in the return even if it 's our responsibility to dispose -. Now button to browse bathrooms online does anyone have any answers on how item gets to! 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