On the housekeeping supervisor resume sample, the core qualifications section replaces the typical skills section. If you’re looking for a housekeeping job, you’ll need a resume that sparkles. Some of the duties that come with this position include training new team members, developing budgets, forecasting staffing requirements to know when more maids need to be brought on, and developing schedules for … Must have valid drivers license, Ensuring all rooms are clean and ready for our guests, Oversee stock ordering and ensuring we have the appropriate par levels according to business needs, Manage lost property, ensuring all items are recorded, Being vigilant towards the back of house areas, ensuring these are kept clean & tidy at all times, Supporting the Executive Housekeeper with;, Managing the Roster according to business levels, Performance reviews & development for the team, Updating and reviewing procedures when necessary, Supervise Housekeeping staff to ensure that all areas of the Campus are properly cleaned and maintained, Ensuring that any set-ups needing to be made for morning programming is done, Respond to campus facility emergencies at all times, Discipline employees in coordination with Human Resources as required, Associate’s Degree and/or 3-5 years of experience working in a diverse housekeeping environment, Knowledge of general union guidelines and operating procedures, Experience in higher education is preferred, Speaks clearly and expresses self well in one-on-one conversations and groups, Interacts and proactively shares information with internal and external contacts where appropriate, Develops effective relationships with peers, students and employees, Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion, Effectively manages own time and resources, Driven toward increasing knowledge and technical certifications, Highly independent, competent and trustworthy, Deliver on the promise of Sonesta Service in all interactions with guests and clients. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Industry Specific Skills to Include. Successfully liaised with staff for any work and ensured team spirit maintained for every work. Works side by side with staff to train and model appropriate guest service standards. Contact supervisors to check, Print discrepancy report, OOO rooms and ensure supervisors have statuses, Conduct a cross reference of VD’s, VC’s, and VP’s with ONQ every hour, At 4pm – check the room attendant’s boards with remaining credits, At 4:30pm to 5pm – supervisors preparing to leave. They must also be fair and just in any staff disciplinary action required. Report, as directed, any observed deviations to established standards, Produce schedules for employees in accordance with staffing guides/productivity requirements. A housekeeping supervisor often works alongside cleaners to help perform cleaning and maintenance duties. Responsible for purchasing needed inventory items for rental units, Working knowledge of various computer software programs preferred, One to three years hospitality customer service experience preferred in discipline, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Houseman. Ability to deal with problems involving several concrete variables in standardized situations, Knowledge of a foreign language is preferred, At least 1 year of housekeeping experience, Flexible schedule to include weekends and holidays, Maintains complete knowledge of, and complies with, all Company and department policies, service procedures and standards, Regularly inspects all guestrooms, and plays an active leading role in the hotel’s Quality Inspection Program, Monitors and controls the operation of various Housekeeping areas, including, however not limited to the linen room, uniform room, guestroom floors and pantries, public areas, office spaces and storerooms, Maintains regular inventory of linens, amenities, cleaning and other housekeeping-related supplies, Ensures guest issues are resolved in a timely manner, and promptly informs the Director of Housekeeping for appropriate follow up, Makes recommendations in the professional development, counseling, and appropriate corrective action of associates, in accordance with established Company policy, Assists in training all new Housekeeping associates, and helps regularly update all Housekeeping manuals, Previous experience as designated departmental trainer, Exceptional oral communication skills to effectively negotiate and persuade staff in achieving results, Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem solving skills, Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity, Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays, Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks. Supervised over 15 employees by inspecting workers performance, write schedules, and mentoring new employees. Ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel, Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards, Resolving any guest problems or complaints when possible and ensuring management are kept informed, Assist in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees, Assist in daily linen counts and monthly inventories, Ensure the completion of the Housekeeper's Reports, Communicate clean available rooms to the Guest Service Department, Document and communicate maintenance requests to the Engineering Department to ensure quality standards, Responsible for Scheduling staff according to company needs, Responsible for Conducting Daily inspections of Staff Work, Unit Inspections. This section on Housekeeping CV can also be called Profile, Strengths, Qualifications, or … Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents. Basically, you do the same procedures every... 2. Purchased housekeeping supplies and equipment, took periodic inventories, screened applicants, trained new employees, and recommended dismissals. Discussed safety issues weekly and train housekeeping staff on how to prevent safety hazards. Reported inspected rooms ready to welcome guests. to the Loss Prevention Department. Ensure proper use of cleaning equipment and supplies, Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning, Order supplies and maintain accurate inventory as assigned, Log items into the Lost and Found and respond to inquires regarding lost items, On time and at work when scheduled and in proper uniform, Consistent professional and positive attitude and actions when communicating with guests and associates, Report any incidents of guest dissatisfaction or matters of significance to manager / supervisor so that corrective measures may be taken, Comply with policies and procedures. Conduct on going trainings of proper quality standards. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Maintaining the cleanliness of all trash/garbage units, Introduces and instructs personnel on the use of new equipment and cleaning methods to provide a most efficient and economical method for maintaining the facility, Trains new employees, assigns tasks and closely supervises until fully trained. Respond to guest requests within 10-minute time frame. In order to make a good housekeeping resume objective statement, you have to view the job description provided by the employer and tailor your objective accordingly. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures, Maintain Positive Customer and Associate Relationships: support Housekeeping and Hotel Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings, Administrative Duties: Responsible to communicate inventory and purchasing needs to Director of Housekeeping and/or Housekeeping Manager, Computer knowledge; Must be able to work with Microsoft word & Excel, Minimum 2 years of housekeeping supervisor experience in luxury hotels, Analyze and interpret established policies, Understand the government regulations covering business operation, Make business decisions based on productions reports and similar facts as well as on your own experience and personal opinion, Able to complete projects in a timely and effective manner, Deal with general public, customers, employees with tact and courtesy, Change activity frequently and cope with interruptions, organized, Accept full responsibility for managing an activity, Computer knowledge: read and write reports, Supervises housekeeping and laundry staff: hire, fire, evaluations, training and development, Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies, Schedules staff according to labor standards and forecasted occupancy, Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms, and public areas, Compiles and reports accurate status of guestrooms to front office, Enforces standard procedures for the acceptance, security, and return on guests’ lost and found items, Maintains productivity and labor cost goals, Conducts inventories of linen, supplies, and equipment as required, Supervise and ensure the cleanliness of the guest rooms, Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort, Ensure that Room Attendants’ cleaning quota, linen count and missing items are accurate, Monitor Housekeeping ambassadors’ performance to ensure that guests receive prompt and courteous service, Supervise the ambassadors within the department, and ensure that the correct standards and methods of service are maintained as stated in the Department's Operations Manual, Inspect guest rooms in all Housekeeping areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required, Plan and organize regular departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge, Assist in the preparation of the hotel strategic plan, goals program, and the Housekeeping Departmental Budget, Ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled, Serves as a working lead, coordinating activities of housekeepers engaged in cleaning and/or maintaining smaller less complex facilities of commercial, health care facility, school, residence hall, or other establishments, Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; managing and approving timesheets, Must have reliable transportation to work at various job locations when needed on the job. No need to think about design details. Inspects assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards. Advise employees of deficiencies and instruct on corrective action. She may make beds, take out trash, change light bulbs and perform other tasks to ensure the work is done in a timely and efficient manner. A resume objective is an optional part of a resume that states your career goals and outlines your best skills. Ensure cleanliness of guest rooms according to hotel expectations in timely manner. Inventories stock to ensure aFrontte supplies, Coordinates work activities among departments. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Partnered with Maintenance Team and Linen/ Laundry coordinators to assure operation standards were met. Advise employees of deficiencies and instruct on corrective action. Manage according to the Sonesta G.U.E.S.T. Ability to make progress on multiple assignments under time constraints. Review and adjust staffing daily to ensure optimum staffing levels. Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness. Conducted inventory, managed par levels and ordered supplies accordingly, Responded to guest requests, concerns and opportunities to ensure guest satisfaction, Oversaw entire department through the transition of new staffing company, Increased GSS Score from 53% to 85% for Housekeeping. Housekeeping Manager Resume Headline : A position in Customer Service that will utilize recent experience, and abilities. Where incidents do occur they must ensure that they are reported to their line manager, and must cooperate with any investigation as appropriate, Giving personal attention, taking personal responsibility and using teamwork when providing guest service, Listening, apologizing with empathy, finding a solution and following through when resolving guest problems, Providing Yes I Can! Placed orders for housekeeping supplies and guest toiletries. Ability to Use Chemicals, Tools, and Equipment. Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures, Strong guest service, interpersonal and supervisory skills are required, Ability to take initiative and effectively adapt to changes, Ability to recognize emergency situations and takes appropriate action, Ability to establish and maintain cooperative working relationships, Ability to use sound judgment; working independently with minimal supervision, Abillity to perform a variety of duties often changing from one task to another with impending deadlines and/or established timeframes, Ability to perform well with frequent interruptions and/or distractions, Perform all shift checklist responsibilities & reporting requirements, Be familiar with property, departments, hours of operation and services of the hotel, Answer basic Housekeeping related questions, Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas, Comply with federal laws and break periods, Complete maintenance work orders (Swiss Service), Monitor and evaluate Room Attendant’s performance, Turn in all lost and found items in accordance with “Lost & Found procedures”, Clean, dust, scrub, polish and service guestrooms (when needed) in accordance with hotel procedures and Housekeeping Room Attendant checklist, Conduct room inspections to ensure all rooms are cleaned to standard, Follow procedures for ‘Do Not Disturb’ rooms, Actively participate in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ programs, Participate in required training programs, Any other reasonable requests made by a Supervisor, Report suspicious activity in hallways or heart of the house, Answering the housekeeping phone and fulfilling guest requests, Consistently walk the hotel for inspection purposes, Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations, Present a professional image to employees, guests, clients, owners and investors, Ensure compliance with company standards, policies, and guidelines, local government regulations, Operate ethically to protect the image of Swissôtel Chicago, Utilize programs (recycle) designed to help Save the Planet, Upon employment, all employees are required to fully comply with Swissôtel rules and regulations for the safe and efficient operation of hotel facilities. Advise of deficiencies, Advise maintenance of any needed repairs in all guest rooms and public areas, Ensure staff is in proper, well-maintained uniforms, with special attention to those working in public areas. Looking for cover letter ideas? Provide adequate retraining as needed, Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest Rooms to ensure guest satisfaction, Carry out special needs and requests of the guests, VIP’s and repeat visitors, Good communication and administrative skills, Ability to be self-motivated, organized and demonstrate good team work, Computer literacy (Microsoft applications), Pro-active approach, and the ability to meet deadlines, To supervise and monitor the work of the room attendants and public areas attendants, Fluent in English language and conversational Arabic, To actively participate in daily briefing, department meetings, To inspect rooms cleaned by Room Attendants including all VIP and Showroom, To assist in the training and supervision of the Room Attendants, To ensure maximum efficiency in performance of Room Attendants, Previous housekeeping experience is an asset, Counsel staff if not performing to the department’s standards, Training staff, including On Job Training and Induction, Coordinate department in absence of Head Housekeeper, Report any maintenance issues to the Engineering/Maintenance department, To lead and supervise the day-to-day operation of the department to ensure service standards are followed, University/College degree in a related discipline an asset, Ability to work cohesively with fellow colleagues as part of a team, Allocate daily work and any special assignments to staff and the daily occupancy according to maids' reports, To regularly check the progress of each assignment and to assist to ensure that all assignments are completed as scheduled for every shift, Responsible for checking the cleanliness and maintenance in all areas, Reports to the Executive Housekeeper or Assistant Executive Housekeeper on any missing or damaged items, Handles and is responsible for any 'lost and found' items during the shift and to ensure all items are to be recorded according to the policies and procedures, To ensure that the rules and regulations of the department are adhered to, Empowered to make decisions that will create positive guest experiences, Ensures at all times housekeepers are adhering to Aramark policies and procedures regarding but not limited to schedules, room standards, uniform, completion of duties and guest services, Resolves employee concerns and effectively communicates with manager and Human Resources the concerns, Learn and maintain a knowledge around emergency procedures to ensure guest and employee safety, Utilizes radio for appropriate internal communications and ensures housekeepers use them appropriately, Monitor and direct all housekeeping personnel, Review housekeeping hours for labor reporting and payroll, Motivate and coach housekeeping employees, Performs all work in accordance with established safety procedures, In absence of night auditor, may be required to work the audit shift and complete duties of night auditor, Maintains fire in fireplace when necessary, Empties trash and recycling located around the location, Employee is responsible for knowing the environmental aspects and associated impacts of position. and checks upon repairing, Is responsible for the laundry service of the hotel, Supervises the general cleaning, the general appearance and the décor of all working areas and offices of the hotel, Manages the stocks of guests’ supplies and advertising documents and supervises their distribution, Applies the hotel's security regulations (in case of fire), Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste) and meets Ibis' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the program, Prepares daily assignments, schedules to include established routine duties to housekeeping staff, as well as special areas, Tours (rounds) facility periodically, covering each assigned area to observe the housekeeping staff at work and to determine that instructions and safety rules are followed, Inspects premises to determine next assignments and to ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. With this background, you could easily qualify for a housekeeping position as a housekeeper, house person, or housekeeping supervisor. For a housekeeping job, a straightforward resume layout is the way to go, and it’s best to avoid unnecessary color or pictures. . Reported maintenance issues and further requests. Excellent communication, coordination, and supervisory skills Check for inspections and end of day reports, At 5:30pm – check to ensure rags are being washed, caddies are organized on carts and phones have been plugged in. Provided excellent customer service to clients through house cleaning & food preparation, Solved complex questions and concerns of customers to provide an outstanding experience. The Skills and Qualifications section of a housekeeping resume lets you state your specialized experience and education or outline personality traits that would benefit your prospective employer. Willingness to work with the elderly, Evaluates work habits and attitudes and attendance of subordinate workers, documents, makes recommendations regarding employee performance concerning retention of promotion and takes corrective action as indicated by hospital policies and appropriate labor agreements, Maintains inventory of cleaning materials, supplies, and equipment and requisitions replacement items, inspects equipment for proper functioning and orders maintenance and repairs; and inspects hospital equipment (non-medical) and furnishings for wear and tear and prepares requisitions for maintenance or replacement, Maintains required records, gathers statistics and prepares reports as required, Monitors work flow and effects changes to improve quality and efficiency of services, Plans, schedules and directs the environmental maintenance in assigned areas of the hospital and its satellite facilities, Tours hospital environment regularly, covering each assigned area to observe and inspect cleanliness of facilities and work in progress, Trains subordinate staff in techniques of cleaning and disinfecting facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals, Ability to strategize, plan and implement change, Ability to work effectively both as a team player and leader, Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects, Knowledge of techniques of cleaning and disinfecting patient care facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals, Assist in the training of housekeeping personnel, Coordinate the work of housekeepers to ensure timeliness and cleanliness of completion, Assists with the direction of cleaning of the arena. 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