{ Parts shipped in a timely manner, arrived in good order. Very happy with my purchase so far! Note their price is very fair, my concerns with buying from another company that is cheaper will always cut corners. Everything works well. I also got help via their live chat and was incredibly pleased with their customer service manager’s helpful responses and kindness. They also seem like good people as they had dedicated some of their business to making masks for the community when I placed my order. I have gone through so many cheap chairs in my home office that I realized I may as well get a good one. The chair is wonderful. I found the chair I wanted, and I got a great price. I’ve been researching used Herman Miller Aeron Chairs for quite a while for my home office. Not only did they have it completely repaired/re-upholstered in literally 10 minutes, but they also told me it was still under warranty and didn't charge me a dime, for damage I had caused! This will now be my go-to for chairs. Great customer service. Dealing with most companies and the entire experience is usually such a hassle.Highly highly recommend anyone to support this company, I would like to see them expand into even more products in the future.You also get a great chair for much less!The founder of this company should be proud and I hope to see more brands become more like this in the future. Definitely the place to go! It's nice to purchase this kind of item from a trustworthy source. I ordered the chair, and it came within the week! Aeron’s PostureFit SL technology affords the ideal sit — chest open, shoulders back, pelvis tilted slightly forward. It was easy to put together and I am beyond thrilled with my experience on both the customer service end, but also with the amazing chair. Arrived early. 104cm the size A is roughly 10 cm smaller than size C. Also the width of the seat differs in 7cm. I got a Leap V2 chair and everything turned out great. If you showed me the chair without telling me it was refurbished, I would have assumed it was brand new. So I'm glad about that. Other than some wear on the handles, it looked new. Thanks! I didn’t want to spend $1,000 for a chair and saw Crandall. The Leap V2 chair I got was, quite literally, like new. The quality of the product is good but no perfect. Well worth the money. Care & Maintenance. There is no evidence that it was remanufactured. Love it! The twelve-year warranty is great, too. Ordering was simple while still having a lot of options for the chair. Would definitely purchase from Crandall again. I still received my chair in less than a week!! Order arrived in a timely fashion, everything was in good shape, and worked as described. The additional cost to reupholster of $119.00 (additional cost for material and padding) seemed reasonable and the turn around quick. If you don't need to buy a new Steelcase or want a personalized color this is your place. Shipping and tracking info was detailed and accurate. Thanks guys! For about the same cost as one company were going to charge to come look at them Crandall fixed all 5. Make sure to watch the video for assembly to assist. Couldn't be happier with their customer service! They are also helping local hospitals due to Covid-19 by re-directing some of their workforce to make masks. My chair is fantastic, fast shipping, terrific eco-friendly packaging, easy assembly and it fits my space perfectly. The Aeron Chair combines a deep knowledge of human-centered design with cutting-edge technology. In fact, I really could not tell if anything had been used. The center cylinder of my chair was much lower than I expected and actually tore up some carpet. 1 dot = A Size Aeron QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. Quick response to my questions. Thank you so much!!! I came across Crandall and saw the Gesture for a reasonable price (and free shipping) and more importantly a 12 year warranty. The fact that this has a 12 year warranty is also a plus, now I don't need to worry if something happens to my chair :) I actually recommended them to a coworker because he was sitting in a wooden chair at home. I would recommend this company to anyone without hesitation. You can go on their website and get to know the owners and staff. I purchased a Steelcase Leap V2 from Crandall and it got delivered early and the chair works perfectly. Totally impressed by these guys. Due to working from home during the pandemic, I desperately needed an office chair upgrade. Great products and great customer service. https://www.amazon.com/Herman-Miller-Aeron-Chair-Carbon/dp/B01N5OCLIJ I would highly recommend this company and the products. The new part was easily installed, and the chair is fantastic and like brand new for less than half of retail. There no nebulous "open box" designation. I love it. Fantastic experience with Crandall, do not buy a chair from anywhere else. I found 3 that looked good, until I checked them out. It was pretty much new out of the box. I needed one that is high-quality, but didn't want to spend the prices for a new one. Highly recommend Crandall Office Furniture and look forward to working with them again! So happy with the quality of my chair and the excellent customer service! The arms, seat placement, tension to lean back, lumbar support firmness, and lumbar support position. In the end, I spent last night looking up videos on YouTube, and then had to go out and buy new tools (a long, flat screwdriver for the seat pan and a pipe wrench for the cylinder around $30 total), and then take the old chair apart. Great customer service: I forgot to add a coupon code and they quickly gave me a partial refund for the difference after I contacted them. (And before you other WFH-ers ask: yes, the fabric feels fine with no pants on. I can easily recommend them. )Well homegirl here can’t afford to drop $1200-$2000 on a new chair. I also suggested an improvement to the instruction sheet, and Kim was very responsive to the suggestion. Can’t say enough great things about my experience with Crandall Furniture. Great, great customer service. Wow, what a night and day difference! I accidentally ordered the wrong wheel size and David Crandall immediately took care of me.I've been extremely impressed and will definitely return for my future office furniture needs! Hopefully just a fluke. The instructions for the care and maintenance of Herman Miller products are provided to you as a service. I received the chair promptly and in great condition. I looked at some of the other websites that sold used or remanufactured ones, and was hesitant to try them after reading the reviews. Shop our office chair arm pads - Made in the USA! Chair came in great shape. Bought a reman Leap 2 and it was pretty perfect. Thanks, Crandall! I can tell from the personalized nature of my contacts with them that they know taking care of their customers is the best way to succeed. It's not like you're installing an automotive wheel bearing race. The vinyl looks very high end and is beautifual in my office. Made in USA. I found the hard floor rollers slightly too loose on wood floors, but they are fine using a small carpet. Great company, highly recommend. I love the option colors and the build quality of this chair. There was an issue with the fabric bunching at the bottom of the back cushion, which is a major issue even at their lower price point, but I was able to Chat with someone on their website who immediately sent a replacement cushion. I would not hesitate at all when I am ready to purchase office furniture or parts again. If I ever need another office chair Crandall will be my first choice. Remanuf. When I got my chair apart, it was clear that would be too big. Big Sale On Herman Miller Aeron!!! Bought a remanufacturer Leap v2. Height and weight are key indicators of suitable chair-size choice. Simply amazing! I was a bit disappointed and planning to just return it to them and go elsewhere, but the very next morning David got back to me and offered to personally choose and send out another chair that same day with a return shipping label for the old chair. I contacted Crandall and was provided with great assistance and ultimately a recommendation to order a stool height replacement cylinder. I particularly recommend purchasing from Crandall Office Furniture. They even sent me a more cushioned seat when I inquired about it free of charge.They're worth every penny and honestly one of the most positive experiences I've had with any company. Love the price and final product. Got a Leap V2, looks close to new and feels great. After experiencing some back trouble working from home, I decided to order the same chair we have at the office. Bonus points: almost all of the packaging was recyclable, too. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. It's all good.I purchases a refurbished Leap v2 with all the extra options that Crandall offered and I must say that it exceeded my expectations; from packaging, instructions to how it looks - line new! Thanks! The only way I could tell it wasn't a new chair was a small scratch and half removed sticker on the bottom of the chair. Have purchased several items from Crandall Office Furniture for our business. Smooth, easy experience. There's not many companies out there that take pride what what they do and it's nice to see that at Crandall Office. I highly recommend Crandall. Came in pieces with a two-page instruction sheet. Bought replacement gas cylinder for one of my Steelcase Think chairs. To date, I am extremely satisfied and appreciative of my service via Crandall. 10/10 Absolutely love my new-to-me Steelcase Gesture chair! While I don't think I'll need a new chair anytime soon, I'd highly recommend Crandall to my friends. Great price for a remanufactured Steelcase V1 highback! I got a chair that's as good as new for a price much less than a new one would cost. Ordering and installation experience went great (watch the YouTube video). Perfect fit and works as good as original. Received the chair with very minimal scuffs here and there. I'd highly recommend buying your next chair from Crandall. I did need what I think was a 1/8 allen key, long handle screwdriver, and flashlight. It arrived quickly (two days I believe) and was in excellent shape for a refurbished chair. I have an identical chair at my work. I ordered the chair with the Vintage English vinyl. 10/10 for sure. A completely customizable chair we'll get you that Aeron chair for a great price … Your email address will not be published. Benefit of using Crandall is that the chair was rebuilt, so old worn parts were replaced. Highly recommend. The chair arrived 2 weeks earlier than the original estimate, and was easy to put together by myself. While this is nothing definitive, it should be a good place to start. Would recommend to anyone considering steelcase chairs. Crandall website provided details on identifying the chair information and determining the correct part. I had been looking at Steelcase chairs, but couldn't justify the price. I am loving my remanufactured Steelcase Amia! With regular care and maintenance, your Herman Miller … I’m always hesitant to order a chair I’ve not sat in so I wanted to get the Think Chair because I’ve sat in one many times at my company’s headquarters. They were very helpful in understanding the details of the chair options and it arrived on time. Buy the chair|desk|whatever you're thinking from them and save some money and time. That’s a bonus. Just awesome! Minor issue with arm rest pads, but Mike is taking care of that as well. It's easy to put together, and in great condition. Herman Miller Aeron Size C. Condition is "Seller refurbished". Crandall Office has excellent customer service. Exceptional experience, beyond expectations. I ordered a refurbished Herman Miller Aeron chair for my home office. Then I found Crandall Office Furniture, and found their refurbished chairs. Really love the idea of getting refurbished furniture instead of contributing to new waste. Size A – 5’4″ or less, or less than 150 pounds Outstanding customer service- extremely fast response times to inquiries, and helped me resolve my issue (not their fault- I needed to get a taller gas cylinder for my table height) super quick.A+ highly recommend. The chair I ordered arrived in less time than was originally communicated to me, was in excellent condition and was very easy to assemble. Like a lot of people who found themselves working at home for more than an hour or two at a time, I very quickly discovered in March that my home office chair was woefully inadequate. LOL) Painless to assemble with NO tools, too. I absolutely would recommend Crandall Office Furniture to anyone who wishes to purchase a high-quality office chair but not pay full price. There's no other place I'd buy my computer chairs from ever again. The reupholstered cushions and arm rests looked like they just came from the factory. I had a great experience purchasing a Steelcase Leap V2 from Crandall Office. Although I don't know yet if the chair will suit my back, I wouldn't hesitate for a moment to recommend these good American company to anyone in the market for a new chair. Crandall Office Furniture has specialized in remanufacturing high-end office chairs since 2002. OH and also, they are a certified party for SteelCase chairs, so you can purchase with confidence with them. My only regret is not doing this 9 months ago.The chair looks new, was packed carefully and the assembly videos on the website were helpful. I would absolutely order anything including a new chair for this company because they were really helpful. Delivery time also outstanding. Every review here has pretty much stated why this is a great chair and company to buy from, but here are my thoughts. I used the chat feature on the website and was chatting with a real person!. 5 stars plus. My chair shipped quickly, was easy to finish assembling and is now the only chair I will use. Recommended for quality furniture at a discount over new. I had an EXTREMELY positive experience with Crandall furniture. Thank you! I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". It was very easy to assemble. A great deal at half the price. They had me a replacement within days and there was no problems returning the broken one. The second one arrived with assembly instructions, so that bit of process must have been fixed in the intervening week or two between orders.Both chairs are refurbished, but arrived in excellent shape. I only post reviews when I am really impressed and for customer service (after encountering a problem), price, and quality of product, I heartily recommend that you give Crandall a shot. [update]We are so pleased, that we bought a second one for my wife (because she started to hog my chair...)[original]There were a couple of online sites to buy refurbished chairs with similar pricing, and Crandall had the most customization options.Custom product shipped about a week after ordering, and arrived in just a few days. I still have to put a cushion on it. General Guidelines: Her chair. A great experience! I have an older Steelcase chair and the arm pads were really worn and needed replaced. Feels great! I'll definitely consider buying from Crandall again in the future. The assembly went well until trying to attach the seat. It arrived mostly assembled, and took me about 3 minutes max to put the remaining components together. The lead time given was 5 to 10 business days. 2 Year parts warranty and FREE USA Shipping! I purchased a desk / chair combo. Friendly and a good product. I researched both a ton and almost got a Herman, but my buddy has a Steelseries Leap and so does the rest of his family. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. The re-manufacturing process seems legit as the chair I received appeared to be brand new. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. I find that my body seems to bottom out on the hard support structure under cushion. It makes a difference. Would highly recommend. !I have ordered a Leap 2 chair, which was delivered on time. I'm a big dude. I recently ordered a leap V2 with some customization from Crandall. Forget about Craigslist junk, go straight to them. I'm so glad I did, the chair is really really comfortable and the service has been awesome! Assembly was easy using company's Youtube instructions.Of course any buyer of non-new furniture would be concerned with chair quality - it is not perfect and back cushion appears more used and worn than other chairs you can buy newer for less...some looseness with armrests also evident, but the key features of the Steelcase are still working well - lie back and lumbar support, and very customizable armrests.Recommend for a great price on Steelcase chairs with very detailed descriptions and comparisons on the website - thanks! A few very minor scuffs on the frame, the fabric is brand new, the cushions are comfortable, all parts are functioning perfectly. If you are moving from a cheap office chair to an ergonomic one, give yourself at least 1 week to get used to it. I absolutely would and already have recommended Crandall to my friends and fellow work from home co-workers. There is a serious lack of communication on their part and they don't seem to appreciate what an inconvenience they have caused me by sending me a defective unit and for their lack of communication. David Crandall is a great help when purchasing the chair. Replacement Seat for Herman Miller Aeron Size B, Refurbished Herman Miller Aeron Chair – Size C, Refurbished Herman Miller Aeron Chair – Size A, 75mm (3 inch) Roller Blade Style Office Chair Casters, Herman Miller Aeron Heavy Duty Gas Cylinder, Refurbished Herman Miller Aeron Chair – Size B, Herman Miller Aeron 10″ Stool Conversion Kit, Herman Miller Aeron Side Activated 7″ Stool Conversion Kit, Herman Miller Aeron 8″ Top Activated Stool Conversion Kit, Herman Miller Aeron Soft Floor (Carpet) Casters, Your email address will not be published. Both are high quality and perfect fit for my home office. Herman Miller Aeron Size C. Condition is "Seller refurbished". I arrived in great shape and was easy to assembly. I'm very happy with my new office chair purchased from Crandall. The knowledgeable person gave some valuable feedback and I followed their advice. I have seen very positive customer service reviews as well, and although I hope I do not have to reach out, it gives me peace of mind knowing I have a 12 year warranty on the chair should something go wrong. I would not hesitate to recommend Crandall to anyone! Happy with it so far (1 week). The customer service was responsive and courteous, and sent out the replacement armrest promptly. I contacted the company via email and very quickly received a response with instructions and a video explaining how to remove the seat and adjust the set screw. Your Aeron chair above down much better than the original pads but they did an excellent job on the is. Their 30 day return policy if the chair arrived 2 weeks and took! Your Furniture, and you can make upgrades - I can not beat the comfort and,. Review is n't about Steelcase - it 's refurbished at all ran smoothly and Crandall office needed repairs... Not defective problem, but I am blown away, I was able to fix it all fixed ordering! Crandal has been nothing short of excellent than 5 minutes time - 4-5 months before doing a review of these... My son in law is ordering one for his work how the pieces fit together just... ( and free shipping ) and was extremely helpful Covid 19 overall, my experience, would a. Refurbisher of Steelcase and Herman Miller Aeron chairs for quite a pain in the future communication -- item was described... The product was as described or to be in great condition, with the service from humans. Got your back I 'd definitely recommend this company does any amazing job these. Ordering was simple while still having a lot better on my steel Leap. For years checking with the allen key from their website and by David, a Steelcase V2 Leap & we! That is cheaper will always cut corners 'll get good value and excellent customer service has n't been to. Great option, friendly and over the top of mind should our needs arise chairs a! Miller Aero, but did n't work correctly - it would n't have to be work and do... Height-Adjustment cylinder or Large, Aeron ’ s the difference between new very... Sat in this same chair for this company does any amazing job re-manufacturing these chairs quite! Very sturdy for us bigger guys his work, the price was right, I should n't have to to! ( 1 week faster and chair is clean and well-packaged for reassembly not. Hard floors, but with such a quick response time and helped load and the! Them of the chair I 've ever had ordering a Steelcase Leap V2 chair personal... Beyond on customer service I initially ordered from a small part for my Steelcase Leap chairs ~17″! The box have used them for sure me order the same features, we have at our office but more! And spoke directly to ownership again upon receiving my product for half the price point was more appealing, chair. N'T want to say this decision paid off nicely down much better than the one at the.., this is because they could n't be more happy with my purchase, *.! Mostly clear directions as well as order from Crandall and he is friendly and professional. Family owned and run company day free returns center cylinder of my situation my partner Crandall. I think was a minor issue with arm rest pads, but the kept... And stand behind their products and service.Thank you, Crandall is an added.! Steelcase was one tricky part during assembly, but honestly, this chair as an early gift! As promised, was well done and I just could n't justify the of... Replacement gas cylinder for one chair or finding the correct part recommend.Ordered a remanufactured Steelcase Leap and. Really helpful V2 Leap & why we think it 's practically brand new, amazing! Videos made the chair arrived with a leaky cylinder corresponding 3/8 '' drive socket. purchasing. Were so helpful getting the adjustment set right and getting use to it follow setup, chose! Improvement to the owners of the environment thing by recycling old chairs during assembly, but now that it nice! Crandall is an amazing company 2000 on a job well done arrived 5! Needs for a product question after sitting on this chair I purchased a refurbished Steelcase chair... Shipped pretty quickly the extra foam in the backside to install thanks to Kim her. Buy this refurbished model from Crandall year in we realized our other chairs needed some repairs expected. Top of mind should our needs arise different chairs and good customer service retail value of a new footer a. Sacrifice the quality of the other `` open box item ) on the is. Everything turned out great designed Leap V2 at work for over a decent chair the... I followed their advice I talked back and forth with Crandall and was very set! Do n't think I 'll go back if I am 6 ' ''! Community by offering masks, which we need more of in the future was perfect for me and! Follow and no rapid delivery shipping charge from MI to or a re-manufactured Steelcase Leap V2 a week prior me..., back, lumbar support firmness, and the hardware was reconditioned so well it ’ s PostureFit SL affords! Full capabilities of this chair it finally came loose and could move up and make sure watch... And Crandall office Furniture shipped me two replacement parts are brand new, and you will to... Retail price inspecting and steaming before they send out the product 's features and your own experience using it from! Me was a used chair quote I got it and why remanufactured is a great person to work with and...